Return & Refund Policy
At Auracure Essentials, we take pride in the quality and craftsmanship of our decorative candles, trinket trays, bowls, and jars. Customer satisfaction is our top priority. Please read our policy carefully to understand your rights and options regarding returns and refunds.
1. Eligibility for Returns
- Items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 7 days of delivery.
- Personalized or custom-made items are non-returnable unless they arrive damaged or defective.
2. Damaged or Defective Items
- If your order arrives damaged or defective, please contact our customer support immediately at auracureessentials@gmail.com with:
- Order number
- Photo(s) of the damaged/defective item
- Description of the issue
We will review your claim and offer a replacement or refund based on the situation.
3. Return Process
- Contact us at auracureessentials@gmail.com within 7 days of receiving the product to request a return.
- Our team will provide instructions for returning the item.
- The customer is responsible for shipping costs unless the return is due to a defective or incorrect item.
- Ensure the item is securely packaged to prevent damage during transit.
4. Refunds
- Refunds will be processed after the returned item is received and inspected.
- Approved refunds will be issued to the original payment method within 7–10 business days.
- Shipping charges are non-refundable except in cases of damaged or defective items.
5. Exchanges
- Exchanges are only available for defective or damaged products.
- To request an exchange, contact auracureessentials@gmail.com with your order details and the issue.
6. Non-Returnable Items
- Personalized/customized items (unless damaged)
- Items showing signs of use or damage not caused during shipping
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer support at:
Email: auracureessentials@gmail.com
We strive to ensure every purchase brings joy and satisfaction. Thank you for choosing Auracure Essentials for your handcrafted home décor needs.